Frequently Asked Questions
You can find answers to the most frequently asked questions about Cherianne below. If you cannot find the answer to your question here, please feel free to contact us.
Orders & Payments
How can I place an order?
You can browse Cherianne products on cherianne.com, add the product you like to your cart, and complete the secure checkout process.
Once your order has been successfully placed, your order details will be sent to the email address registered in our system.
How can I track my order?
Once your order has been shipped, your tracking information will be sent to you by email or through the relevant communication channel, when available.
What payment methods do you accept?
Available payment methods are displayed at checkout based on your order and delivery country.
Payments are processed through secure payment infrastructure.
Is my payment information secure?
Secure payment infrastructure is used for all payment transactions. Necessary technical security measures are implemented to protect your payment information.
Shipping & Delivery
When will my order be shipped?
Orders are generally prepared and handed over to the shipping carrier within 1–3 business days after payment confirmation.
This period may be extended during promotional periods, high-demand periods, public holidays, or other exceptional circumstances.
Do you ship within Türkiye?
Yes. Cherianne ships orders within Türkiye.
Do you ship internationally?
Yes. Cherianne ships internationally from Türkiye to various countries.
Available destination countries and shipping options can be viewed during checkout.
How long do international orders take to arrive?
International orders generally arrive within 5–15 business days after being handed over to the shipping carrier.
Delivery times may vary depending on the destination country, customs procedures, and local shipping processes.
When will I receive my tracking number?
Once your order has been handed over to the shipping carrier, your tracking number will be sent to you, when available.
It may take several hours or business days for tracking information to become active.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes, or other official charges.
These charges vary depending on the regulations of the destination country and the selected shipping method.
Returns & Exchanges
Can I return a product?
Yes. You may request a return within 14 days from the date you receive your order.
The product must be unused, unwashed, undamaged, and in a condition suitable for resale.
How can I return a product?
First, please contact us to submit a return request.
Once your return request has been approved, we will provide you with the necessary information regarding how to send the product back.
Can I exchange a product?
Yes. Product exchanges can be made if the product is unused, meets our exchange conditions, and the requested replacement product is available in stock.
What should I do if I receive the wrong or defective product?
If you receive an incorrect, missing, or defective product, please contact us as soon as possible.
When necessary, you may be asked to provide photographs of the product and its packaging.
When will I receive my refund?
Once the returned product has been received by us and checked to ensure that it meets our return conditions, the refund process will be initiated.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Products
Where are your products shipped from?
Cherianne products are shipped from Türkiye.
Are different sizes available?
Available sizes may vary depending on the product. The available size options are listed on each product page.
Will an out-of-stock product be restocked?
Some products may be restocked, while others may be available only in limited quantities.
If you would like to know whether an out-of-stock product will be restocked, please contact us.
Can there be differences between product photos and the actual product?
Slight differences in color may occur depending on your screen and device settings. We do our best to represent the actual appearance of our products as accurately as possible.
International Orders
Which countries do you ship to?
Available shipping destinations may vary depending on current shipping options and operational conditions.
During checkout, select your delivery country to view the available shipping options.
Who handles customs procedures for international orders?
Customs procedures are handled by the relevant authorities and the shipping carrier in the destination country.
In some cases, customers may be asked to provide additional information or documentation.
Can my order be delayed due to customs?
Yes. Customs inspections and procedures may extend the delivery time.
Cherianne does not have direct control over how long customs procedures take.
Account & Privacy
Do I need to create an account to place an order?
The information required to complete a purchase will be requested during checkout. Any account requirements will be displayed during the checkout process.
Is my personal information secure?
We take the protection of your personal information seriously. Your data is processed and protected in accordance with applicable data protection and privacy laws.
For more information, please review our Privacy Policy.
How can I find out about promotions?
You can use the available communication and subscription options to stay informed about Cherianne promotions, new products, and discounts.
Contact
Who can I contact if I have another question?
If you need assistance with your orders, products, or any other matter, please feel free to contact us.
Cherianne
Website: cherianne.com
Email: info@cherianne.com