Shipping Policy

At Cherianne, we work to ensure that your orders are delivered safely, quickly, and smoothly. The following shipping terms apply to all orders placed through cherianne.com.

1. Order Processing

Your order will be prepared after your payment has been successfully completed.

Orders are generally prepared and handed over to the shipping carrier within 1–3 business days.

Processing times may be extended during public holidays, weekends, and periods of high order volume or promotional campaigns.

Once your order has been handed over to the shipping carrier, tracking information will be provided to you by email, where available.

2. International Shipping

Cherianne ships from Türkiye to various countries around the world.

Delivery times may vary depending on the destination country, shipping carrier, customs procedures, and local delivery processes.

Estimated delivery times:

• Europe: 3–7 business days

• United Kingdom: 3–7 business days

• North America: 5–10 business days

• Middle East: 3–7 business days

• Other countries: 5–15 business days

The delivery times stated above are estimates and may vary due to customs procedures, carrier-related delays, or other circumstances beyond our control.

3. Customs and Taxes

For international orders, customs duties, import taxes, VAT, and other applicable legal charges may be imposed by the destination country.

For orders shipped by Cherianne under DDP (Delivered Duty Paid) terms, applicable import duties and customs charges may be covered by Cherianne at the time of order or during the shipping process, depending on the applicable shipping terms.

However, in some countries, local authorities may require the recipient to provide additional information, documents, or complete certain procedures.

4. Shipping Costs

Shipping costs are calculated based on the delivery address, package weight, and selected shipping method.

The applicable shipping fee will be clearly displayed during checkout before you complete your order.

Cherianne may occasionally offer free shipping promotions. The terms and conditions of such promotions will be stated on the relevant promotional page or at checkout.

5. Delivery Address

When placing an order, you are responsible for ensuring that your delivery address is complete and accurate.

Any of the following costs or issues resulting from an incomplete or incorrect address may be the responsibility of the recipient:

• Reshipping costs

• Return shipping costs

• Delivery delays

If your order has not yet been shipped, you may contact us as soon as possible to request an address change.

6. Undeliverable Orders

If a shipment is returned to Cherianne because the recipient is unavailable at the delivery address, an incorrect address was provided, delivery was refused, or customs procedures were not completed, reshipment or refund options will be evaluated according to the applicable order terms.

Additional costs resulting from the recipient's failure to complete customs procedures may be charged to the recipient.

7. Shipment Tracking

Once your order has been handed over to the shipping carrier, you may track your shipment using the tracking number provided to you, where available.

It may take several business days for tracking information to appear in the carrier's system, depending on the shipping provider.

8. Shipping Delays

Delivery times are estimates. Circumstances beyond Cherianne's control, including customs inspections, high shipping volumes, weather conditions, public holidays, or operational issues experienced by the shipping carrier, may cause delivery delays.

If your shipment has not shown any movement for an extended period, you may contact us. We will check the status of your shipment with the carrier and do our best to assist you.

9. Damaged Packages

If you notice that your package is seriously damaged at the time of delivery, we recommend informing the shipping carrier before accepting the package, where possible, and requesting a damage report.

If you have received a damaged product, please take photographs of the product and its packaging and contact us as soon as possible.

10. Contact

If you have any questions regarding shipping or delivery, please contact us.

Email: info@cherianne.com
Website: cherianne.com

Cherianne takes all reasonable care to provide its customers with a safe and efficient delivery experience.