Terms of service

TERMS OF SERVICE AND CONDITIONS OF USE

Welcome to Cherianne.com.

These Terms of Service and Conditions of Use ("Terms") govern the terms and conditions applicable to the use of the services provided through the Cherianne.com website.

In this document, "Cherianne," "Cherianne.com," "we," "us," and "our" refer to the operator of Cherianne.com, while "you," "customer," and "user" refer to any person who visits, uses, or purchases products through the website.

By visiting the website, browsing products, placing an order, or using other services provided through Cherianne.com, you agree to these Terms.

Our services are provided using the Shopify platform. However, the seller of products purchased through Cherianne.com is Cherianne.com.

1. GENERAL PROVISIONS

Cherianne.com is an e-commerce platform that sells women's clothing and fashion products online.

Products, prices, descriptions, images, promotions, and other content displayed on the website are intended to be kept as accurate and up to date as reasonably possible.

However, there may occasionally be inadvertent errors relating to:

  • Product availability

  • Product descriptions

  • Prices

  • Promotions

  • Delivery times

  • Technical specifications

Cherianne.com reserves the right to correct or update such information without prior notice when deemed necessary.

Such changes will not be applied in a manner that removes or adversely affects the consumer rights relating to orders that have already been completed and confirmed.

2. WEBSITE ACCESS AND USE

By using the website, you agree that:

  1. The information you provide is accurate, current, and complete.

  2. You will use the website in compliance with applicable laws and regulations.

  3. You will not violate the rights of other individuals.

  4. You will not perform any action that may compromise the security or proper functioning of the website.

If Cherianne.com detects activities that threaten the security or proper functioning of the website, it may temporarily or permanently restrict the access of the relevant users, to the extent permitted by applicable law.

3. PRODUCTS AND PRODUCT IMAGES

The colors and appearance of products displayed on Cherianne.com may differ slightly from the actual product depending on the characteristics and settings of the device used, lighting conditions, and display technology.

Product pages may include:

  • Product photographs

  • Product descriptions

  • Size information

  • Color options

  • Fabric information

  • Care instructions

We make reasonable efforts to ensure that this information is accurate.

Product specifications and availability may change.

If a product becomes out of stock, Cherianne.com may remove the relevant product from sale.

4. ORDERS AND FORMATION OF THE CONTRACT

When you place an order through Cherianne.com, you submit a request to purchase the products you have selected.

Receipt of an order does not automatically mean that the order has been accepted.

Your order may be accepted after:

  • Payment has been successfully completed,

  • The products are available in stock,

  • The order information has been verified, and

  • The order has been confirmed by Cherianne.com.

Once your order has been accepted, an order confirmation may be sent to the email address provided in your order information.

If an order cannot be accepted for a legally valid reason, including insufficient stock, technical errors, pricing errors, payment problems, suspected fraudulent activity, or legal requirements, Cherianne.com may cancel the order and refund any amounts already charged through the relevant payment method.

5. ACCURACY OF ORDER INFORMATION

Before placing an order, it is the customer's responsibility to check the following information:

  • Full name

  • Delivery address

  • Billing information

  • Email address

  • Phone number

  • Product

  • Size

  • Color

  • Quantity

Additional shipping costs or reshipping expenses resulting from incorrect or incomplete address information may be charged to the customer in accordance with applicable law and the relevant return and delivery terms.

6. PRICES AND PAYMENTS

The product prices displayed on the website are the current prices shown at the time the order is placed.

Cherianne.com reserves the right to change prices and promotional offers without prior notice.

However, the price applicable to an accepted order will be handled in accordance with applicable law and the order confirmation.

Payments are processed using the payment methods available on the website.

Relevant payment service providers and their systems may be used to process payments and maintain payment security.

Cherianne.com does not store complete payment card information on its own systems. Payment transactions may be processed through the infrastructure of the relevant payment service providers.

7. SHIPPING AND DELIVERY

Orders will generally be handed over to the shipping carrier within the stated processing period following order confirmation.

Estimated delivery times may vary depending on factors including:

  • Destination country

  • Shipping carrier

  • Customs procedures

  • Public holidays

  • Weather conditions

  • Shipping volume

  • Transportation processes

Delays resulting from customs procedures in international shipments are not directly within Cherianne.com's control.

Detailed information regarding the delivery of your order is provided in our Shipping and Delivery Policy.

8. INTERNATIONAL ORDERS AND CUSTOMS PROCEDURES

Cherianne.com may ship products from Türkiye to various countries.

International orders may be subject to:

  • Import taxes

  • Customs duties

  • VAT or similar taxes

  • Customs clearance fees

  • Processing fees

  • Other official import charges

Responsibility for these charges is determined according to the delivery model specified at checkout and/or the applicable shipping terms.

For shipments explicitly designated as DDP (Delivered Duty Paid), applicable customs duties and import charges included within the scope of the relevant shipping service may be covered by the seller according to the applicable shipping terms.

For shipments that are not covered by DDP, import taxes, customs charges, and other applicable costs arising under the laws of the destination country may be the responsibility of the customer.

The customer is responsible for complying with the import regulations applicable in the destination country.

9. RETURNS AND EXCHANGES

Returns and exchanges for products purchased through Cherianne.com are handled in accordance with applicable consumer protection legislation and our Returns and Exchanges Policy.

Consumers' statutory rights relating to withdrawal, returns, defective goods, and other legal rights cannot be restricted by these Terms.

The applicable periods, conditions, and procedures for returns and exchanges are explained in detail in our Returns and Exchanges Policy.

10. INTELLECTUAL PROPERTY RIGHTS

The following materials displayed on the Cherianne.com website are protected under applicable intellectual property laws:

  • Cherianne trademark

  • Logo

  • Brand name

  • Product photographs

  • Graphics

  • Designs

  • Texts

  • Product descriptions

  • Videos

  • Visual and audio content

  • Website design

  • Software and interface elements

Without the prior written permission of Cherianne.com, it is prohibited to use website content for commercial purposes by:

  • Copying

  • Reproducing

  • Republishing

  • Selling

  • Distributing

  • Modifying

  • Using it on another website

Cherianne reserves the right to take legal action in the event that product photographs, descriptions, or other content belonging to the Cherianne brand are used without authorization on other sales platforms.

11. CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, rating, photograph, suggestion, or other content to the website, you represent that:

  • The content belongs to you or you have the necessary rights to share it.

  • It does not infringe the intellectual property or personal rights of third parties.

  • It does not contain unlawful or misleading content.

Cherianne.com reserves the right to remove content that is unlawful, misleading, offensive, constitutes spam, or infringes the rights of third parties.

The use of customer reviews will be carried out in accordance with applicable personal data protection and consumer protection legislation.

12. THIRD-PARTY SERVICES

The website may use services provided by third parties, including payment systems, shipping companies, analytics tools, advertising platforms, and other service providers.

The operation of such services may be subject to the respective third party's own terms and technical infrastructure.

Cherianne.com is not responsible for technical failures occurring within third-party systems that are beyond Cherianne.com's direct control.

However, this provision does not remove or restrict any consumer rights provided under applicable law.

13. SHOPIFY PLATFORM

Cherianne.com uses Shopify services as part of its e-commerce infrastructure.

Shopify is one of the service providers that helps provide the technical e-commerce infrastructure for Cherianne.com.

The sales contract for products purchased through Cherianne.com is between Cherianne.com and the customer.

Shopify's own terms of service and privacy policies may also apply to its infrastructure services.

For more information regarding Shopify's role in the processing of personal data, please review the Privacy Policy of Cherianne.com and Shopify's applicable privacy documentation.

14. PROTECTION OF PERSONAL DATA

Personal data collected and processed by Cherianne.com is processed in accordance with applicable personal data protection and privacy legislation.

Detailed information regarding:

  • The purposes for which personal data is collected

  • How personal data is processed

  • With whom personal data may be shared

  • How long personal data is retained

  • The rights of data subjects

is provided in our Privacy Policy.

By using the website, you acknowledge that you have reviewed the information provided regarding the processing of your personal data.

The KVKK Information Notice and, where required, applicable explicit consent texts also apply to the processing of personal data.

15. PROHIBITED USES

You may not use the website for the following purposes:

  1. Engaging in unlawful activities.

  2. Violating the rights of other individuals.

  3. Infringing the intellectual property rights of Cherianne.com or third parties.

  4. Providing false, fraudulent, or misleading information.

  5. Compromising the security of the website.

  6. Sending viruses, malware, or malicious code.

  7. Engaging in spam, phishing, or fraudulent activities.

  8. Impersonating another person or organization.

  9. Collecting data from the website without authorization.

  10. Copying the website or product content without authorization.

  11. Attempting to damage the technical infrastructure of the website.

  12. Using automated data collection systems without the express permission of Cherianne.com.

  13. Attempting to bypass security or access restrictions implemented by the website.

In the event of a violation of these provisions, Cherianne.com reserves the right to take necessary technical and legal measures to the extent permitted by applicable law.

16. AUTOMATED SYSTEMS AND AGENTS

Without the express permission of Cherianne.com, it is prohibited to use bots, scrapers, crawlers, agents, or similar automated systems to automatically collect data from the website, copy product information, monitor prices, republish content, or perform automated actions on the website.

This provision is not intended to prevent technical practices required for Cherianne.com to be indexed by search engines or access that is otherwise permitted under applicable law.

Cherianne.com may technically restrict or block automated access that affects the security or performance of the website.

17. ERRORS AND OMISSIONS

The website may occasionally contain technical or typographical errors relating to matters such as:

  • Prices

  • Stock availability

  • Product descriptions

  • Sizes

  • Colors

  • Promotions

  • Shipping fees

  • Delivery times

Cherianne.com reserves the right to correct identified errors and update information.

If an order contains an obvious and material pricing or technical error, Cherianne.com may notify the customer and take the necessary action in accordance with applicable law.

Consumers' statutory rights remain reserved.

18. TEMPORARY INTERRUPTION OF SERVICES

Cherianne.com does not guarantee that the website will operate continuously or without interruption.

Access to the website may be temporarily interrupted due to server issues, internet connection problems, software issues, maintenance, updates, cyberattacks, technical failures, or events beyond Cherianne.com's control.

Cherianne.com may carry out maintenance and updates on the website whenever deemed necessary.

19. LIABILITY

To the extent permitted by applicable law, Cherianne.com may limit its liability for damages arising from the use of the website.

However, these provisions shall not be interpreted as removing or restricting:

  • Consumers' statutory rights

  • Legal rights arising from defective goods

  • The right of withdrawal

  • Rights relating to the protection of personal data

  • Other circumstances for which Cherianne.com is legally responsible

20. FORCE MAJEURE

Events beyond the reasonable control of the parties that could not reasonably have been foreseen or prevented may be considered force majeure, including:

  • Natural disasters

  • War

  • Terrorist events

  • Epidemics or pandemics

  • Fire

  • Flood

  • Earthquake

  • Strikes

  • Infrastructure failures

  • Internet or communication outages

  • Decisions of public authorities

  • Extraordinary delays in customs procedures

  • Serious disruptions in transportation services

The parties' statutory rights remain reserved in cases of force majeure.

21. TERMINATION AND RESTRICTION OF ACCESS

Cherianne.com may temporarily or permanently restrict a user's access to the website in accordance with applicable law if the website is misused or these Terms are violated.

Such action does not remove any legal rights that the consumer has already acquired.

22. SEVERABILITY

If any provision of these Terms is determined by a competent authority or court to be invalid or unenforceable, the relevant provision shall be enforced to the fullest extent permitted by law, and the validity of the remaining provisions shall not be affected.

23. WAIVER

The failure of Cherianne.com to exercise any right under these Terms in a particular situation does not constitute a complete or future waiver of that right.

24. CHANGES TO THESE TERMS

Cherianne.com may update its services, website, and these Terms of Service when necessary.

Updated Terms shall become effective from the date they are published on the website, subject to applicable law.

Where required by applicable law, users may be notified of significant changes.

Your continued use of the website may constitute acceptance of the updated Terms; however, consumers' statutory rights remain unaffected.

25. GOVERNING LAW AND DISPUTES

The laws of the Republic of Türkiye shall apply to the relationship between Cherianne.com and the customer to the extent applicable.

Consumers' statutory rights and mandatory jurisdiction rules remain unaffected.

For consumer disputes, depending on the nature of the dispute and the applicable monetary thresholds under current legislation, consumers may apply to competent authorities, including Consumer Arbitration Committees or Consumer Courts.

For international customers, mandatory consumer protection provisions applicable in the customer's country of residence shall remain applicable where required by law.

26. PRESERVATION OF CONSUMER RIGHTS

Nothing in these Terms shall be interpreted as removing or restricting any mandatory rights granted to consumers under applicable law.

In particular, the following rights remain protected within the scope and conditions provided by applicable legislation:

  • Right of withdrawal

  • Rights relating to defective goods and services

  • Refund rights

  • Warranty and statutory liability rights

  • Personal data protection rights

  • Rights to apply to competent authorities regarding consumer disputes

27. CONTACT

If you have any questions or requests regarding these Terms of Service, you may contact us through the following channels:

Brand: Cherianne
Website: cherianne.com
Email: info@cherianne.com

Address: Başakşehir / Istanbul, Türkiye
Phone: +90 534 954 26 53

RELATED POLICIES

The following policies also apply when using Cherianne.com:

  • Privacy Policy

  • KVKK Information Notice

  • Returns and Exchanges Policy

  • Shipping and Delivery Policy

  • Cookie Policy

These policies form complementary parts of these Terms of Service, subject to their respective contents and applicable laws.