Privacy Policy

As Cherianne, we value the privacy and security of your personal information. This Privacy Policy explains how personal data collected during your visits and purchases through the cherianne.com website is collected, used, stored, and protected.

1. Data Controller

Personal data collected in connection with transactions conducted through cherianne.com is processed by Cherianne, acting as the data controller, in accordance with applicable data protection and privacy laws.

2. Personal Data We Collect

When you use our website, the following information may be collected depending on the nature of the services we provide:

  • First and last name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order and purchase information

  • Information related to payment transactions

  • IP address and device information

  • Browser and operating system information

  • Website usage and browsing information

  • Information you provide when communicating with our customer service team

Your payment card information may be processed by secure payment service providers. Cherianne does not store your complete payment card information on its own systems.

3. How We Use Your Personal Data

The information we collect may be used for the following purposes:

  • Processing, preparing, and delivering orders

  • Processing payments

  • Issuing invoices and other legally required documents

  • Responding to customer requests and inquiries

  • Providing information about orders and deliveries

  • Improving our products and services

  • Maintaining the security of our website

  • Preventing fraud and misuse

  • Complying with legal obligations

  • Sending marketing and promotional communications where necessary and permitted by applicable law

4. Payment Information

Payments made through our website may be processed through the secure infrastructure of the relevant payment service provider.

The card information you provide during checkout may be transferred to the relevant payment provider for the purpose of completing the payment transaction. Appropriate technical and administrative measures are implemented to protect your payment information.

5. Order & Delivery Information

Information necessary to prepare and deliver your order may be shared with shipping and logistics service providers.

For international orders, necessary information may be shared with shipping companies, customs brokers, and relevant government authorities in order to complete delivery and comply with the customs regulations of the destination country.

6. Third-Party Service Providers

Cherianne may use third-party service providers for purposes such as operating the website, processing payments, delivering orders, providing analytics, and carrying out marketing services.

These service providers may only access the information necessary to provide their services and are required to protect the security and confidentiality of personal data.

7. Cookies

cherianne.com may use cookies and similar technologies to ensure that the website functions properly, improve user experience, analyze website visits, and, where applicable, provide personalized content or advertising.

You can block or delete cookies through your browser settings. However, disabling certain cookies may cause some features of the website to function improperly.

8. Data Retention

Your personal data is retained for as long as necessary for the purposes for which it was collected and for the periods required under applicable legal obligations.

Once the applicable retention period has expired, personal data will be deleted, destroyed, or anonymized in accordance with applicable laws and regulations.

9. Data Security

Appropriate technical and administrative security measures are implemented to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no transmission of data over the internet can be guaranteed to be completely risk-free.

10. International Data Transfers

Cherianne may sell and ship products from Türkiye to customers in other countries. To fulfill your order, your personal data may be shared with shipping companies, payment providers, technology service providers, or other relevant service providers located in different countries.

Such data transfers are carried out in accordance with applicable data protection laws and regulations governing international data transfers.

11. Marketing Communications

Where necessary and in accordance with applicable laws, we may send marketing and commercial communications regarding promotions, discounts, new products, and similar offers by email, SMS, or other communication channels.

If you no longer wish to receive marketing communications, you may use the unsubscribe option provided in the relevant communication or contact us directly.

12. Children's Privacy

cherianne.com is not intended for children. We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us.

13. Your Rights

Under applicable data protection and privacy laws, you may have the following rights regarding your personal data:

  • To learn whether your personal data is being processed

  • To request information about the personal data being processed

  • To request correction of inaccurate or incomplete personal data

  • To request the deletion or destruction of your personal data to the extent permitted by applicable law

  • To object to the processing of your personal data where legally applicable

  • To exercise other rights provided under applicable law

To exercise your rights or ask questions regarding your personal data, you can contact us using the following details:

Email: info@cherianne.com

14. Changes to This Privacy Policy

Cherianne may update this Privacy Policy when necessary. Any updated version of the policy will become effective from the date it is published on this page.

We therefore recommend that you review this Privacy Policy periodically.

15. Contact

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us.

Cherianne
Website: cherianne.com
Email: info@cherianne.com