Refund policy

At Cherianne, we care about ensuring that our customers have a safe and satisfying shopping experience. The following Returns and Exchanges Policy explains the return and exchange conditions applicable to purchases made through cherianne.com.

1. Return Period

You may request a return within 14 days from the date you receive your order.

To initiate the return process, you must contact us within the specified period.

The same period applies to international orders; however, the shipping process for returning the product to us may vary depending on the country.

2. Conditions for Returned Products

Returned products must meet the following conditions:

  • The product must be unused.

  • The product must not have been washed, ironed, altered, or otherwise processed.

  • The product must not contain traces of perfume, makeup, deodorant, or similar substances.

  • The product must be returned with its original packaging and, where applicable, original tags.

  • The product must be in a condition suitable for resale.

  • Any accessories or complementary items included with the product must be returned complete.

Returns that do not meet these conditions may not be accepted.

3. Defective or Incorrect Products

If you receive:

  • The wrong product,

  • The wrong size or color,

  • A damaged product, or

  • A product with a manufacturing defect,

we kindly ask you to contact us as soon as possible after receiving the product.

We may request photographs of the product and its packaging in order to assess the situation.

If it is determined that the product was sent incorrectly or was defective due to an error on the part of Cherianne, we will take the necessary action to resolve the issue.

4. Exchanges

For a size or product exchange, the product must be unused and must meet the return conditions.

An exchange may be arranged depending on the availability of the requested product.

If the requested product is out of stock, a refund may be issued or, where appropriate, an alternative solution may be offered.

5. How to Request a Return

To request a return or exchange, you must first contact us.

To help us process your request more quickly, please include the following information in your email:

  • Order number

  • First and last name

  • Reason for the return or exchange

  • If requesting an exchange, the desired product and/or size

  • Product photographs, where necessary

Once your return request has been approved, we will provide you with the necessary information regarding the return shipping process.

6. Return Shipping Costs

Responsibility for return shipping costs may vary depending on the reason for the return and the country to which the order was delivered.

For customer-initiated returns, the return shipping costs may be the responsibility of the customer.

If an incorrect, defective, or wrong product was sent, the shipping costs may be covered by Cherianne following the necessary review.

For international returns, customs duties, taxes, shipping charges, processing fees, and other additional costs may vary depending on the destination country and the carrier.

7. Returns for International Orders

Orders shipped to countries outside Türkiye may be subject to international shipping and customs procedures during the return process.

Customs duties, import fees, processing fees, or other official charges incurred during the return shipment may be the responsibility of the customer, depending on the reason for the return and the applicable laws of the destination country.

The customer is responsible for ensuring that the return package is correctly declared for customs purposes.

8. Refunds

Once the returned product has been received by us, it will be inspected to determine whether it meets the applicable return conditions.

Once the return has been approved, the refund will, where possible, be issued using the same payment method used for the original purchase.

Due to processing times of banks and payment service providers, it may take additional time for the refund to appear in your account.

9. Non-Returnable Products

Due to hygiene and resale requirements, products that have been used, washed, damaged, or otherwise made unsuitable for resale may not be accepted for return.

Different conditions may apply to personalized products or products that cannot be returned due to their nature. Customers will be informed separately about such products at the time of purchase.

10. Rejection of a Return Request

If the returned product does not meet the specified return conditions, the return request may be rejected.

In such cases, the product may be sent back to the customer upon request. Any shipping costs associated with resending the product may be the responsibility of the customer.

11. Contact

If you have any questions regarding returns or exchanges, please contact us.

Cherianne
Website: cherianne.com
Email: info@cherianne.com