Returns and Exchanges

As Cherianne, we care about ensuring that our customers can shop with confidence and satisfaction. This Returns & Exchanges Policy explains the return and exchange conditions applicable to purchases made through cherianne.com.

1. Return Period

You may request a return within 14 days from the date you receive your purchase.

To initiate a return, you must contact us within the specified period.

The same period applies to international orders; however, the shipping time required to return the product to us may vary depending on the destination country.

2. Conditions for Returned Products

Returned products must meet the following conditions:

  • The product must be unused.

  • The product must not have been washed, ironed, altered, or otherwise processed.

  • The product must not contain traces of perfume, makeup, deodorant, or similar substances.

  • The product must be returned with its original packaging and tags, where applicable.

  • The product must be in a condition suitable for resale.

  • Any accessories or complementary items included with the product must also be returned in full.

Returns that do not meet these conditions may not be accepted.

3. Defective or Incorrect Products

If you receive:

  • The wrong product,

  • The wrong size or color,

  • A damaged product, or

  • A product with a manufacturing defect,

please contact us as soon as possible after receiving the product.

We may request photographs of the product and its packaging in order to assess the situation.

If it is determined that the product was sent incorrectly or was defective due to an error on the part of Cherianne, we will take the necessary steps to resolve the issue.

4. Exchanges

For a size or product exchange, the product must be unused and meet all applicable return conditions.

Exchanges may be processed depending on the availability of the requested replacement product.

If the requested product is out of stock, a refund may be issued or, where appropriate, an alternative solution may be offered.

5. How to Submit a Return Request

To request a return or exchange, please contact us first.

To help us process your request more quickly, please include the following information in your email:

  • Order number

  • First and last name

  • Reason for the return or exchange

  • Requested product/size, if requesting an exchange

  • Product photographs, where necessary

Once your return request has been approved, we will provide you with the necessary information regarding the return shipping process.

6. Return Shipping Costs

Responsibility for return shipping costs may vary depending on the reason for the return and the country to which the order was originally shipped.

For customer-initiated returns, the return shipping cost may be the responsibility of the customer.

If an incorrect, defective, or wrong product was sent, return shipping costs may be covered by Cherianne following the necessary assessment.

For international returns, customs duties, taxes, shipping fees, processing fees, and other additional costs may vary depending on the destination country and the shipping carrier.

7. Returns for International Orders

Orders shipped to countries outside Türkiye may be subject to international shipping and customs procedures during the return process.

Customs duties, import charges, processing fees, or other official costs arising during the return shipment may be the responsibility of the customer, depending on the reason for the return and the regulations of the relevant country.

The customer is responsible for ensuring that the return package is properly declared for customs purposes.

8. Refunds

Once the returned product has been received by us, it will be inspected to ensure that it meets the applicable return conditions.

Once the return has been approved, the refund will, where possible, be issued to the original payment method used for the purchase.

Due to processing times of banks and payment providers, it may take additional time for the refund to appear in your account.

9. Non-Returnable Products

Due to hygiene and resale requirements, products that have been used, washed, damaged, or are otherwise unsuitable for resale may not be accepted for return.

Different conditions may apply to personalized products or products that, by their nature, cannot be returned. Customers will be informed of such conditions separately at the time of purchase.

10. Rejected Return Requests

If the returned product does not meet the specified return conditions, the return request may be rejected.

In such cases, the product may be sent back to the customer upon request. Any shipping costs associated with resending the product may be the responsibility of the customer.

11. Contact

If you have any questions regarding returns or exchanges, please feel free to contact us.

Cherianne
Website: cherianne.com
Email: info@cherianne.com