Shipping and Delivery

As Cherianne, we care about ensuring that your orders reach you safely and as quickly as possible. This Shipping & Delivery Policy explains the general terms regarding the preparation, shipment, and delivery of orders placed through cherianne.com.

1. Order Processing

Your order will be prepared after your payment has been confirmed.

Orders are generally prepared within 1–3 business days. During promotional periods, high-demand periods, public holidays, or unexpected operational circumstances, processing times may be extended.

Once your order has been shipped, tracking information will be provided to you by email or through other available communication channels.

2. Shipping Time

Delivery times may vary depending on the destination country, the selected shipping method, and customs procedures.

Orders Within Türkiye

Orders within Türkiye are generally delivered within 1–5 business days after being handed over to the shipping carrier.

International Orders

For orders shipped outside Türkiye, the estimated delivery time is generally 5–15 business days.

In some countries, delivery may take longer due to customs procedures, local shipping processes, or unforeseen circumstances.

All stated delivery times are estimates and do not constitute a guaranteed delivery timeframe.

3. Customs Duties & Taxes

Shipments to countries outside Türkiye may be subject to the customs and tax regulations of the destination country.

Applicable taxes and customs charges may vary depending on the destination country and the selected shipping method.

For shipments offered on a DDP (Delivered Duty Paid) basis, applicable customs duties and import charges may be collected in advance during the shipping process, meaning that the customer may not be required to make additional payments upon delivery.

For shipments where DDP service is not available, any customs duties, import taxes, processing fees, or other official charges incurred in the destination country may be the responsibility of the customer.

4. Shipment Tracking

Once your order has been shipped, a tracking number will be provided to you when available.

It may take several hours or business days for tracking information to appear in the shipping carrier's system after the package has been handed over.

A delay in tracking updates does not necessarily mean that your order has been lost.

5. Delivery Address

When placing an order, you are responsible for ensuring that your delivery address is complete and accurate.

The following costs or consequences resulting from an incorrect or incomplete address may be the responsibility of the customer:

  • Return shipping fees

  • Reshipping fees

  • Delivery delays

  • Additional customs or local carrier charges

If your order has not yet been shipped, we recommend contacting us as soon as possible if you need to request an address change.

6. Undeliverable or Unclaimed Orders

If a package cannot be delivered, is not accepted by the customer, or is returned to Cherianne due to an incorrect or incomplete address, an additional shipping fee may apply for reshipment.

For international orders, if a package is unclaimed or returned because customs procedures were not completed, any customs duties, taxes, shipping costs, or processing fees incurred may be charged to the customer depending on the circumstances of the order.

7. Customs Procedures

For international shipments, customs procedures are handled by the relevant authorities in the destination country.

Cherianne does not have direct control over the time required to complete customs procedures.

If customs authorities request additional documents, identity verification, or other information, the customer may be required to complete the requested procedures in a timely manner.

8. Shipping Delays

Delivery times may be extended due to high shipping volumes, public holidays, weather conditions, natural disasters, customs inspections, carrier-related issues, or other unforeseen circumstances.

Cherianne cannot be held directly responsible for extended delivery times resulting from such circumstances. However, we will do our best to assist our customers in resolving any shipping-related issues.

9. Damaged Packages

If you notice that your package is seriously damaged at the time of delivery, we recommend notifying the shipping carrier before accepting the package, where possible, and requesting a damage report.

If the product is delivered damaged, you may be asked to take photographs of the product and its packaging and contact us.

10. Lost Shipments

If your tracking information shows that your package has been delivered but you have not received it, or if you believe that your shipment has been lost during transit, please contact us.

Where necessary, we will initiate an investigation with the relevant shipping carrier and provide you with updates regarding the process.

11. Contact

If you have any questions regarding shipping and delivery or require assistance with your order, please contact us.

Cherianne
Website: cherianne.com
Email: info@cherianne.com